FAQs

1. Where does Escape the Trap ship to?
Currently, we ship exclusively within the USA.

2. How much is shipping?
We offer a flat shipping rate of $5.50 for all U.S. orders.

3. How long does it take to process my order?
Orders are typically processed within 1-3 business days. Once shipped, you’ll receive a confirmation email with tracking information.

4. When can I expect my order to arrive?
Once shipped, your order should arrive within 3-7 business days. Please note that delivery times may vary based on location and carrier delays.

5. What is your return and exchange policy?
We offer a 14-day return and exchange policy from the date of delivery. Items must be unused, in their original condition, and with tags attached. For more details, please see our Returns and Exchanges page.

6. Can I return or exchange sale items?
Sale items, gift cards, and custom orders are considered final sale and cannot be returned or exchanged.

7. How do I start a return or exchange?
To begin a return or exchange, please contact us at [contact email] with your order number and reason for the return or exchange. Our team will guide you through the process.

8. Do you offer tracking for my order?
Yes! Once your order is shipped, you’ll receive an email with tracking details so you can monitor its journey to you.