Return & Exchange
Returns and Exchanges
At Escape the Trap, we’re committed to ensuring that every purchase leaves you satisfied and proud to be part of our journey. If you’re not completely happy with your purchase, we’re here to help.
Return and Exchange Policy
You have 14 days from the date of delivery to initiate a return or exchange. To be eligible for a return or exchange, please ensure that your item is:
- Unused, in the same condition as you received it
- In its original packaging with tags attached
How to Start a Return or Exchange
- Contact Us: Reach out to our support team with your order number and reason for the return or exchange.
- Ship the Item: We’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Processing Your Return: Once we receive your item, we’ll inspect it and process your refund or exchange within 5-7 business days.
Non-Returnable Items
Please note that sale items, gift cards, and custom orders are final sale and cannot be returned or exchanged.
If you have any questions or need assistance, our team is here to help! Contact us at [contact email] for support.